Privacy Policy

1. Introduction

NoMoreSweeperTickets.com ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our street sweeping reminder service.

2. Information We Collect

2.1 Information You Provide

• Phone Number: Your mobile phone number to send SMS and voice reminders
• Parking Address: Street address where you park your vehicle
• City/ZIP Code: To match you with local street sweeping schedules
• Timezone: Automatically detected to send timely reminders
• Payment Information: Processed securely through Stripe (we never store credit card numbers)

2.2 Information Collected Automatically

• Usage Data: When you interact with our service (e.g., reply to SMS messages)
• Device Information: IP address, browser type, operating system
• SMS Delivery Status: Whether messages were delivered successfully
• Consent Records: Timestamp, IP address, and user agent when you opt-in

3. How We Use Your Information

We use your information to:

• Provide Our Service: Send SMS and voice reminders about street sweeping
• Process Payments: Handle subscription billing through Stripe
• Improve Our Service: Track ROI, delivery rates, and user satisfaction
• Comply with Legal Obligations: Maintain TCPA consent records and audit trails
• Customer Support: Respond to your questions and requests
• Send Service Updates: Notify you of changes to street sweeping schedules or service updates

4. SMS and Voice Communication

4.1 Consent

By providing your phone number and agreeing to our Terms of Service, you consent to receive automated SMS text messages and voice calls from NoMoreSweeperTickets.com at the phone number you provided. Consent is not a condition of purchase.

4.2 Message Frequency

Message frequency varies based on street sweeping schedules in your area. You may receive:

• 1-2 SMS reminders per street sweeping event (evening before + morning of)
• 1 voice call per event if you don't confirm via SMS
• Occasional service updates (less than once per month)

4.3 Message & Data Rates

Message and data rates may apply based on your mobile carrier's plan. Standard SMS rates typically range from $0.10-0.25 per message depending on your carrier and plan.

4.4 TCPA Compliance

We comply with the Telephone Consumer Protection Act (TCPA):

• Voice calls are only made between 8 AM - 9 PM in your local time zone
• We maintain detailed consent records with timestamps
• You can opt-out at any time by replying STOP
• We honor Do Not Call (DNC) registry requirements

4.5 Opt-Out Instructions

You may opt-out of receiving messages at any time:

• SMS: Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message
• Website: Log into your account and update notification preferences
• Email: Contact support@nomoresweepertickets.com

After opting out, you will receive one confirmation message and no further messages unless you re-subscribe by replying START.

4.6 Help Information

For help, reply HELP to any message or contact us at support@nomoresweepertickets.com

5. Information Sharing and Disclosure

5.1 Third-Party Service Providers

We share information with:

• Twilio: SMS and voice message delivery
• Stripe: Payment processing
• Railway: Cloud hosting and database services

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

5.2 We Do NOT Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (HTTPS/TLS)
• Encrypted database storage
• Secure payment processing (PCI DSS compliant via Stripe)
• Regular security audits and updates
• Access controls and authentication

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services:

• Active Account: Data retained while account is active
• Cancelled Account: Data retained for 90 days, then permanently deleted
• Consent Records: Retained for 4 years per TCPA requirements
• Payment Records: Retained for 7 years per IRS requirements

8. Your Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Opt-Out: Stop receiving messages at any time
• Data Portability: Receive your data in a portable format

To exercise these rights, contact us at support@nomoresweepertickets.com

9. Children's Privacy

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children under 18. If you believe we have collected information from a child under 18, please contact us immediately.

10. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of sale (we don't sell your information)
• Right to non-discrimination for exercising your rights

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an SMS or email notification for significant changes

Your continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us:

13. SMS/Voice Specific Disclosures